Content Service Representative

Turning information into clarity, one document at a time

In the world of insurance and business consulting, accuracy is everything. This role puts you at the center of transforming raw content into organized, high-value client resources. This role gives you international opportunity, meaningful impact, and the chance to make your mark without leaving your country. Expand your expertise, support global operations, and help shape better client experiences across borders.

Job Description

As a Content Service Representative, you will gather, organize, and manage a wide range of insurance carrier documents while supporting client content needs. You’ll ensure accurate uploads, resolve content-related issues, and collaborate across teams to maintain seamless operations and exceptional client experiences.

Job Overview

Employment type: Indefinite term type contract
Shift: Day shift, 8:00 AM–5:00 PM (approx. Colombian time), Weekends Off
Work setup: Flexible work setup, Colombia

Exciting Perks Await!

• 5 days work week
• Weekends off
• Flexible work setup
• 20 vacation days in total
• Prepaid medicine
• Fully customized Emapta laptop and peripherals
• Indefinite term type contract
• Direct exposure to our clients
• Career growth opportunities
• Diverse and supportive work environment
• Prime office locations – Bogotá and Medellin
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)

The Qualifications We Seek

• 3 years of relative experience

Your Daily Tasks

• Obtain insurance carrier documents such as underwriting manuals, policy wordings, job aids, and related forms from various sources
• Use proprietary tools and systems to upload and manage client and carrier resources in accordance with requirements and standard procedures
• Manage client content requests, including adding uploaded documents and troubleshooting content-related issues
• Work closely with the Content and Customer Service teams to ensure strong client support and assist with project initiatives when needed

About the Client

Innovating how the insurance world stores, searches, and understands information

Our client is a forward-thinking technology company that builds AI-powered content management solutions for the insurance industry. They help brokers, carriers, and agencies streamline complex information, improve workflow efficiency, and enhance service delivery. With a strong reputation for innovation and user-friendly platforms, they continue to transform how the industry accesses and organizes critical insurance content.

Welcome to Emapta Colombia!

At Emapta, you're not just joining an industry-leading outsourcing provider; you're becoming part of a community that celebrates the rich cultural tapestry of Colombia. Our track record of success and diverse international clientele across various industries provide a solid foundation for your career. With over 1,000 global partners preferring to open remote jobs in the country, our vision is to help you and thousands more Colombians reach your full potential and dreams without the need to leave the country and work abroad.

Join forces with passionate professionals who share the desire to make a meaningful impact through premium global opportunities, all at your fingertips. Emapta isn't just a company; it's a community that values the balance between work and life. Start a truly exciting journey with us and discover how your talent can flourish in a setting that celebrates the spirit of Latin America.

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